Transform Operations and the B2B Experience with Instant Network Visibility and SLA Reporting
Who should view this webinar? CSP Network Operations, Service Managers, Product Managers, Network Planners & Designers, Network Quality Managers, NOC/SOC/CX Leaders, Enterprise IT, and Network Managers
B2B network connectivity buyers today expect the same level of service and digital experience from their suppliers as they receive when shopping for personal goods.
Enterprises no longer compare communications service providers (CSPs) only in terms of speeds and feeds. They want the ability to instantly check their network health, get a current view of site availability, verify SLAs are being met, receive alerts, and resolve issues before end users even notice.
How can CSPs deliver a single pane-of-glass view of network and service performance across multiple domains and silos of reporting tools, and in a personalized, secure way for each unique B2B customer?
In this webinar, Accedian discusses how to extend network and service performance visibility to multi-tenant, B2B end-customer portals to support further service differentiation and monetization. This will include a look at the Accedian Skylight platform’s must-have portal attributes:
Interactive ‘persona-driven’ dashboards
User access and permissions
SLA reporting for end-customer and internal SP needs
Ramiro Nobre, VP Global Strategy & Solutions, Accedian
Ramiro and his team have assisted numerous operators around the globe to ensure they maximize the benefits and value of network health visibility via actionable insights, thereby improving the overall customer experience. Over the past two decades, Mr. Nobre has held leadership positions ranging from manufacturing to engineering, training, and sales/business development. He spent several years in the US Navy’s nuclear engineering division and also holds a BSBM degree from the University of Phoenix.