Over 30% of communications service provider customer churn occurs when network issues are identified late, not at all, or can’t be correlated with quality of experience.

Are users experiencing what they were promised? You can’t answer that question without integrating network performance management (NPM) with application performance management (APM), which provides visibility into the performance of last mile delivery and the behavior of specific services and even applications on end user devices.

Your performance management strategy, and the systems that support it, needs to consider:

  • The importance of and changing requirements for KPIs
  • What unified NPM and APM looks like and why it’s no longer optional
  • How service analytics completes the picture

Read our guide for in-depth details about how to make this type of next-generation performance management a reality.  


Ramiro Nobre
VP Global Strategy & Solutions

Ramiro Nobre is the Vice President of Global Strategy and Solutions for Accedian, the industry leader in providing end-to-end network performance visibility. Ramiro and his team have assisted numerous Operators around the globe to ensure they maximize the benefits and value of network health visibility via actionable insights, thereby improving the overall Customer Experience.