Over 30% of communications service provider customer churn occurs when network issues are identified late, not at all, or can’t be correlated with quality of experience.
Are users experiencing what they were promised? You can’t answer that question without integrating network performance management (NPM) with application performance management (APM), which provides visibility into the performance of last mile delivery and the behavior of specific services and even applications on end user devices.
Your performance management strategy, and the systems that support it, needs to consider:
- The importance of and changing requirements for KPIs
- What unified NPM and APM looks like and why it’s no longer optional
- How service analytics completes the picture
Read our guide for in-depth details about how to make this type of next-generation performance management a reality.